Privacy Policy

1. Introduction

This policy governs all personal data collected via our website (LuckyLotteryGuide.com). By accessing and using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. As a licensed lottery provider, we are steadfast in our commitment to protect your personal information, adhering strictly to the Australian Privacy Principles (APPs) and all pertinent laws.

2. Information We Collect

When you use our Service, we may request certain personally identifiable information required to contact or verify your identity. This may include, but is not limited to:

• Account Details: Full name, email address, date of birth, residential address, and contact number.
• Verification Information: For compliance with regulatory obligations, we may request government-issued identification (e.g., driver's licence or passport) to confirm your age and identity, especially concerning prize claims.
• Service Data: Information related to the entry numbers you obtain and any prize claims you initiate through our Service.
• Usage Metrics: Data automatically collected, such as your Device's Internet Protocol (IP) address, browser specifics, pages visited, timestamps, unique device identifiers, and other diagnostic data. When accessing our Service via a mobile device, we may also collect details like your mobile device type and operating system.

3. How We Use Your Information

The Company may use your Personal Data for the following key purposes:

• Service Provision and Maintenance: To ensure the seamless operation and enhancement of our Service, including monitoring its utilization.
• Account Management: To administer your registration as a user, enabling access to various functionalities available to registered participants.
• Fulfilling Participation Agreements: To facilitate, comply with, and execute the terms of your participation in our lottery draws and any other agreements with us through the Service.
• Direct Communication: To reach out to you via email, telephone, SMS, or other electronic means, including mobile push notifications, concerning Service updates, important functionalities, relevant information, or security advisories.
• Offering Insights and Promotions: To provide you with news, special promotions, and general information about other games, services, and events we offer that may align with your interests, unless you have opted out.
• Request Handling: To address and manage your inquiries and requests directed to us.
• Business Transitions: Your information may be used to assess or conduct any merger, sale of Company assets, restructuring, or transfer of all or a portion of our business, where Personal Data is among the transferred assets.
• Analytical Purposes: For data analysis, identifying trends in usage, assessing the efficacy of our marketing efforts, and continually improving our Service, offerings, and user experience.

4. Sharing Your Information

We do not sell your personal information. We may share your data in specific scenarios:

• With Service Providers: We may engage third-party entities or individuals to support our Service, such as for data analysis, contacting users, or fulfilling Service-related tasks.
• For Business Acquisitions: Your data might be shared or transferred during negotiations or in connection with any merger, sale, or acquisition involving our Company assets.
• With Affiliated Entities: Your information may be shared with our affiliates (parent company, subsidiaries, joint venture partners, or other commonly controlled entities), under the condition that they adhere to this Privacy Policy.
• With Business Partners: To provide you with certain products, services, or special promotions, we may share your information with our trusted business partners.
• Upon Your Consent: For any other purpose not specified, we may disclose your personal information with your explicit consent.

5. Data Storage & Security

Your Personal Data is stored on secure servers. We employ robust technical and organizational security measures to protect your data. While no internet transmission or electronic storage method can guarantee 100% security, we diligently strive to use commercially acceptable means to safeguard your Personal Data. We retain your information only as long as necessary for the outlined purposes, or as mandated by legal obligations.

6. Your Rights

You possess the right to request access to, rectification of, or deletion of your personal data, in alignment with our legal obligations. You can manage your account information and communication preferences directly through your account settings. For assistance with data access, correction, or deletion requests, please contact us. Note that some information may be retained if legally required or for legitimate business reasons.

7. Cookie Policy

We utilize Cookies and similar tracking technologies to monitor activity on our Service and retain specific information. These technologies, including browser cookies and web beacons, help us gather data, track interactions, and refine our Service. Cookies are small files placed on your device, enabling us to remember your browsing history and preferences. While you can configure your browser to reject all Cookies, doing so may limit your access to certain parts of our Service. Our Service may use Cookies unless your browser settings are adjusted to refuse them.

We use both Session Cookies (temporary, deleted upon browser closure) and Persistent Cookies (remain on your device after going offline) for purposes such as:

• Essential Functionality: These Cookies are crucial for providing services via the Website, enabling key features, and authenticating users, preventing fraudulent account use.
• Consent Management: These Cookies record your acceptance of our use of cookies on the Website.
• Personalization: These Cookies help us recall your choices, such as login credentials or language preferences, offering a more personalized experience and saving you from re-entering details.

For further details about our cookie practices and your choices, please refer to our dedicated Cookies section within this Privacy Policy.

8. Changes to This Policy

We may periodically update this Privacy Policy. Any modifications will be indicated by a revised "Last Updated" date at the top of this page and will become effective upon posting. We encourage you to review this Privacy Policy regularly for any changes. Where significant changes are made, we may notify you via email or a prominent notice on our Service prior to the change taking effect.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@LuckyLotteryGuide.com