LuckyLotteryGuide is committed to providing a safe, secure, and responsible gaming environment for all our participants. We believe that playing our lottery games should be an enjoyable leisure activity, and we have implemented a range of policies and tools to support this.
1. Responsible Gambling
Gambling can be enjoyable, but it’s crucial to approach it responsibly. It should never be seen as a way to earn money quickly. Avoid chasing losses and only participate with funds you can afford to part with. Your gaming budget should not interfere with essential expenses such as rent, bills, or daily needs. Monitor your spending by regularly reviewing your activity in your account. If participation causes discomfort or stress, consider taking a break or using our self-exclusion options.
2. Risks and Consequences of Gambling and Addiction
For most, gaming is a harmless pastime. However, it can become problematic if someone loses control over their time or money spent. This behavior is known as "problem gambling" or "gambling addiction." It can be difficult to recognize, but if gaming negatively impacts your quality of life, it may be a concern. Warning signs include:
- Frequently thinking about gaming.
- Needing to receive more entries for the same excitement.
- Unsuccessful attempts to cut back or stop gaming.
- Feeling restless or irritable when trying to reduce or quit.
- Gaming to escape problems or negative emotions.
- Trying to win back losses by participating more.
- Hiding the extent of gaming from others.
- Relationships, work, or studies are affected.
- Relying on others to resolve financial issues caused by gaming.
Gaming addiction can impact many areas of life, including:
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Health:
Anxiety, depression, sleep issues, suicidal thoughts, or substance abuse.
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Social:
Conflicts with family or friends, difficulties at work or school, or involvement in criminal activity.
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Financial:
Trouble managing expenses or accumulating debt.
If you have questions or concerns, our customer support team is available to assist you.
3. Responsible Gaming and Protective Measures
We aim to provide a safe and enjoyable gaming environment, and we recognize that participation can become problematic for some. We support responsible gaming by allowing you to set participation limits and apply gaming restrictions in your account settings.
4. Taking a Break: Time-Out, Temporary Exclusion, and Self-Exclusion
If you need to pause your gaming, you can use restriction options on the "Gaming Restrictions" page in your account. These include:
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Time-Out:
Set a break for 24 hours, 48 hours, or 7 days. This restriction applies only to your LuckyLotteryGuide account.
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Temporary Exclusion:
Choose a temporary exclusion of 30, 60, or 90 days.
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Self-Exclusion:
Exclude yourself for an indefinite period or extend the time by contacting support. During this period, you will not be able to participate, receive entries, or get marketing materials from us.
5. Setting Limits: Participation Limits and Play Status Reminders
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Participation Limits:
When setting up an account, you can establish daily, weekly, or monthly limits on your participation.
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Time Limit Control:
Apply for a time limit for automatic disconnection from the Service by contacting our support team.
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Game Status Reminder:
Set up a pop-up notification that displays the duration of your participation, your entries, and prize outcomes. Options are intervals of 15, 30, 45, or 60 minutes.
6. Self-Assessment
If you are concerned about your participation, you should take our self-assessment to determine if it is becoming a problem.
If we detect signs of a gaming problem, we will reach out to discuss the implementation of participation limits or other restrictions. You can also consult websites like Gamblers Anonymous, National Council on Problem Gambling, GamCare, and the Gambling Therapy Helpline for further support.
7. Protection of Minors
We do not allow participation by individuals under 18 years of age. Automated and manual processes verify the age of account holders, and accounts belonging to minors will be closed immediately. To prevent underage participation, parents are encouraged to use filtering software and monitor their children's online activities.
8. Prevention of Unauthorised Access
Protect your account by not sharing your username and password, and by logging out after your session. If you suspect unauthorised access, review your account balance, game history, transactions, and email receipts. Contact customer service immediately if you notice anything unusual.
Here are some simple yet effective methods to prevent unauthorised access to your account:
- Do not share your username and password with third parties.
- Always log out when you have finished participating.
- Do not disclose your username or password to others.
- Ensure you always log out of your email account when you are done.
- Be particularly vigilant when using a shared computer.
Here are some things to watch for if you suspect someone has gained access to your account:
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Account Activity:
Keep a record of when you log in and out, and report any discrepancies in your account activity.
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Participation History:
Keep track of the games you’ve participated in (you can obtain a log of your participation in each session by contacting support).
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Transactions:
Ensure that all transactions were carried out by you.
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Receipts:
Look out for transaction confirmations in your email inbox if you know you haven’t initiated them.
If you suspect that someone else has accessed your account, contact support immediately.